ABOUT US

Xtreme Fanz is located in Compton California. We have been designing and producing high quality athletic sportwear since 1992.

Our contact information:

By standard mail:
Xtreme Fanz
2400 S. Wilmington Ave.
Compton, CA 90220

By phone:
(424)704-5889(between 8 a.m. and 6 p.m. PST)

By Fax:
(424) 702-3243

By email:
sales@xtremefanz.com

All orders are GUARANTEED to ship within 24 hours when merchandise is in stock(except weekends and holidays). Orders placed before 10AM PST will be shipped same day.

Promotional shipping such as "Free Shipping" and "7.99 Shipping" only covers the following states. AL,AZ,AR,CA,CO,CT,DE,DC,FL,GA,ID,IL,IN,IA,KS,KY,LA,ME,MD,MA, MI,MN,MS,MO,MT,NE,NV,NH,NJ,NM,NY,NC,ND,OH,OK,OR,PA,RI,SC,SD, TN,TX,UT,VT,VA,WA,WV,WI,WY

Credit cards are not charged until package has been shipped.

A confirmation e-mail with a tracking number is sent when package has been shipped. Current shipment status can be checked with UPS at (800) PICK-UPS or at www.ups.com. Tracking information is available 24 hours after package has shipped.

We accept Master Card and Visa through our 128 bit Secure Socket Layer (SSL).

Orders exempt from shipment guarantees are orders with errors or changes, wrong address, out of stock items, non-credit-card orders, holidays, promotional sales orders, or international orders. All other orders are guaranteed.

We will only ship to billing addresses! NO EXCEPTIONS! Orders with non-matching billing addresses will not be processed.

Purchasers must be 18 or over, or purchasing with parental consent.

We do not ship C.O.D.

We track all IP addresses and report fraudulent activity. Please keep in mind, credit card fraud is a Federal Offense

Return Policy - You must fill out a RMA form before returning merchandise

RETURN FOR REFUND: To qualify for a refund, request for return instructions must be made within 3 days of delivery of your original order. Contact sales@xtremefanz.com via e-mail prior to returning products. NO EXCEPTIONS! All items must be returned in new or unused condition and include the original packaging materials included with shipment. All returns are subject to a 15% restocking fee. Returned items will be inspected and awarded a partial refund less the restocking fee if opened or used. Items inspected and found not to qualify for a refund will be returned to the customer. Shipping and handling to/from XtremFanz.com is nonrefundable. A copy of your invoice or packaging slip must accompany all returns. Expect to receive the refund within four weeks from shipping your return to XtremeFanz.com. This includes conservative estimates of the time required for the return shipping, inspection at our returns facility, and processing from your bank or credit card company. You will receive your refund via the form of payment that you used. Please maintain all shipping receipts until your return is complete.

RETURN FOR EXCHANGE: All products come with a 7 day warranty to cover manufacturer defects. Contact sales@XtremeFanz.com via e-mail immediately upon discovery of defect. Include your order number and detailed description of issues. Support will work to first trouble shoot the problem to eliminate user error. Once defect is determined, return instructions will be issued along with an RMA#. Follow instructions to return the item within 2 weeks of issuance of the RMA#. Items received beyond 2 weeks from the date of RMA issuance WILL NOT BE ACCEPTED! For your protection, we recommend that you ship your item using a reliable, traceable carrier. XtremFanz is not responsible for lost packages. An approved RMA# must be issued for every return! NO EXCEPTIONS! Please maintain all shipping receipts until your return is complete.

Order Cancellation -

If you wish to cancel an order you just placed, please email our order processing department at sales@XtremeFanz.com. In the subject line of the email, please use the following text: CANCEL ORDER SO# ______ and include your order number. It is very important to follow this format to help ensure the proper cancellation of your order. Because XtremeFanz works very quickly to ship out all orders within a 24 hour turnaround time, we do not guarantee your order will be cancelled prior to it being processed and shipped.